Shipping & Handling
At ilovecharm, we strive to deliver your order safely and efficiently, wherever you are in the world. We partner with trusted international carriers to ensure your package arrives in excellent condition and within a reasonable timeframe.
1. Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. Once your order has been shipped, you will receive a confirmation email with your tracking number.
2. Shipping Destinations
We ship globally to most countries. Some remote locations may require additional delivery time or incur higher shipping fees. If we are unable to ship to your region, you will be notified at checkout.
3. Shipping Methods & Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout.
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Standard Shipping: Typically arrives within 7 to 15 business days
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Express Shipping: Usually delivers within 3 to 7 business days
Please note that these are estimated timeframes and not guaranteed. Delays can occur due to customs clearance, weather conditions, or local postal service performance.
4. Shipping Costs
Shipping rates are calculated at checkout based on the weight of your order, destination, and selected shipping method. We occasionally offer free standard shipping promotions, which will be clearly advertised on our website.
5. Customs, Duties, and Taxes
International shipments may be subject to import duties, taxes, or customs fees imposed by your country’s authorities. These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking with your local customs office for more information.
6. Order Tracking
After your order ships, you will receive an email with a tracking number and a link to monitor your package’s progress. If you have not received your tracking information within the expected processing time, please contact us at ilovecharm@outlook.com with your order number.
7. Lost or Damaged Packages
We take great care in packaging your items, but if your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. Include photos of the damaged item or packaging, and we will work with the carrier to resolve the issue and arrange a replacement or refund.
8. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays, losses, or additional charges resulting from incorrect or incomplete address information.
We are committed to providing a reliable and transparent shipping experience. If you have any questions about your delivery, feel free to reach out to us at ilovecharm@outlook.com.